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The Connectivity tool helps you identify connectivity issues so you could address them properly. To fix these issues, follow the steps below.
Note : Make sure to log in to your computer as a user with admin rights. Make sure to have a copy of your data before running the tool. This is different from making a backup copy of your company file. Note: Version Note: This tool only detects firewalls from popular security companies. More obscure firewalls may not be detected here. Need to make changes or updates to your accounts or subscriptions? Visit the Account Management Page. QuickBooksHelp Intuit. Issues that prevent Point of Sale from opening Network connectivity issues Not running or damaged QB Database Manager service Third-party firewall restrictions POS Warning Unable to start the database service Note : Make sure to log in to your computer as a user with admin rights.
Create a copy of the company file Make sure to have a copy of your data before running the tool. Right-click the Data folder, then select Copy. Select a location on your desktop where you want to save it, then select Paste.
If not, close all programs, reboot your computer, and run the tool again. If it’s in red, follow the steps on how to configure the Point of Sale firewall below. If it displays detected , verify your internet security software isn’t configured to block Point of Sale. See the Point of Sale firewall configuration steps below for a list of everything that needs to be allowed access for Point of Sale to open properly.
Useful when troubleshooting with a support representative or network technician. Ping Computers on Network Use this to be sure you can see other computers on the network. Best used on a client workstation to ensure it can access the server. Test Connect Use this to test the connection to your data file. Best used in a single computer environment, with a server workstation that’s having trouble connecting to itself. If the connection fails, follow the steps on how to Configure the Point of Sale firewall below to be sure all needed files and folders are allowed through your internet security settings.
Verify Again Use this to refresh the tool after making settings change on your computer. Right-click any enabled Local Area Connection , then select Properties. If not selected, select them both and click OK. If already selected, clear the checkboxes and reselect them. Click OK. Was this helpful? Yes No. You must sign in to vote, reply, or post. Sign in for the best experience Ask questions, get answers, and join our large community of QuickBooks users.
If this is your primary installation, this should display the Server Workstation. This should display Running. This should display Enabled. This displays Not detected if you don’t have any other firewalls installed. The last Point of Sale file opened resides in this folder. A highly technical log detailing Point of Sale’s database activities. Use this to be sure you can see other computers on the network. Use this to test the connection to your data file.
Use this to look up solutions to startup issues listed under Startup Status.
Download and use QuickBooks Desktop Point of Sale Connectivity Tool.
Quick Note: This post includes all the resources only for the U. Important: Also, if you need to locate the license or product number for QuickBooks, please visit Intuit secure locator they have got a permanent record of your past products.
Also, if you found any of the above links broken or missing, please let us know in the below comment section. We hope the above post helps you to set up the old QuickBooks version on your computer but in case you need some help. Dial our Toll-Free or Leave us your message. Best used on a client workstation to ensure it can access the server. Test Connect Use this to test the connection to your data file.
Best used in a single computer environment, with a server workstation that’s having trouble connecting to itself. If the connection fails, follow the steps on how to Configure the Point of Sale firewall below to be sure all needed files and folders are allowed through your internet security settings. Verify Again Use this to refresh the tool after making settings change on your computer. Right-click any enabled Local Area Connection , then select Properties. If not selected, select them both and click OK.
If already selected, clear the checkboxes and reselect them. Click OK. Was this helpful? Yes No. You must sign in to vote, reply, or post. Sign in for the best experience Ask questions, get answers, and join our large community of QuickBooks users. If this is your primary installation, this should display the Server Workstation.
See Update Point of Sale to the latest release. Point of Sale versions from too long ago are no longer available for download. Because we can no longer ensure that older software will still run on modern systems, we don’t support or offer downloads for these products.
Need to make changes or updates to your accounts or subscriptions? Visit the Account Management Page. QuickBooksHelp Intuit. Learn how to download QuickBooks Point of Sale.